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Myth Busting: Top Five Hosted Exchange Myths Busted

Don't Let the Misconceptions Surrounding Hosted Exchange Fool You

Maintaining email servers is a full-time job including server maintenance, filtering spam, blocking viruses, and creating backups. A hosted Exchange service frees up IT time by putting all of these tasks in the hands of the email host.

Even still, the myths surrounding hosted Exchange persist. Let's knock them out one at a time to see why Exchange might make sense for you.

Myth #1: Hosted Exchange Is Only for Large Businesses
Because of the time it takes to manage an Exchange server, small businesses can take the most advantage of a third-party email system. While large businesses can also use Exchange, small business IT departments have more tasks to keep the company running. Allowing the host to manage the email servers takes much of the busy work away from IT personnel, so they can focus on more internal issues instead of maintaining servers.

Myth #2: Difficult to Access Remotely
In fact, hosted Exchange makes it even more convenient for remote users to access email. The remote user has access through the web or through the Outlook software. For users who don't have a laptop, Exchange also provides a way for businesses to push messages and contacts to mobile devices such as iPhones, Android phones or Blackberries. Users can create appointments, tasks, receive email and grab company contacts anywhere in the world.

Myth #3: Unaffordable Services
Actually, housing in-house Exchange servers is more expensive than using third-party hosting. A good Exchange server system can cost thousands including the server hardware, software and time needed to install the equipment. It also takes weeks to set up the system. With hosted Exchange, the business signs up for email services, pays a fixed monthly fee and doesn't need to wait weeks for email server installation.

Myth #4: Difficult to Set Up and Manage
A reputable hosted Exchange server makes it easier to manage than hosting email servers in-house. With in-house Exchange, the administrator must be familiar with the Exchange settings and interface to properly perform maintenance, add user mailboxes, set up remote systems and provide the security to protect email. With a hosted Exchange account, the host provides the administrator with an easy-to-use dashboard where the administrator can add user accounts and manage allowable storage. The dashboard is much easier to use than technical software that comes with the Exchange server.

Myth #5: External Hosted Exchange Servers are a Security Risk
High quality email hosting providers know about security, and the hosting company usually has a team of professionals to back up its security systems. They have multiple layers that create a gated channel between a legitimate, authorized user and the Exchange server. This means only authorized users are able to access the Exchange server. If any type of security threat is picked up, the support team has several people monitoring the system. When something looks suspicious, firewall alerts tell the support team that something is happening, so they can assess the situation and stop any current threats.

Hosted Exchange is perfect for small and midsize businesses with growing systems that take too much time to monitor. With Microsoft Exchange hosting, the IT people can work on internal system issues instead of spending several hours on email server maintenance.

This is a special guest post by Jennifer Marsh. Jennifer is a software developer, programmer and technology writer and occasionally blogs for email hosting provider Rackspace Hosting.

More Stories By Amy Bishop

Amy Bishop works in marketing and digital strategy for a technology startup. Her previous experience has included five years in enterprise and agency environments. She specializes in helping businesses learn about ways rapidly changing enterprise solutions, business strategies and technologies can refine organizational communication, improve customer experience and maximize co-created value with converged marketing strategies.

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